Returns & Exchanges
At Haisue, we strive to ensure your pantry is filled with the highest quality products. Due to the perishable nature of food items, we offer a 7-day return policy for unopened, non-perishable goods and immediate assistance for any quality issues.
Initiate Your Request
Contact our support team within 7 days of delivery with your order number and a brief explanation of the issue.
Provide Documentation
For damaged or incorrect items, please attach clear photos of the product and the shipping label to expedite your claim.
Prepare Your Package
Securely pack the unopened items in their original packaging to ensure they are not damaged during the return transit.
Receive Refund or Credit
Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method or provide store credit within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing